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Cancellation & Refund Policy
October 15, 2024 2025-02-21 9:33Cancellation & Refund Policy
1. Cancellation
You may cancel your subscription or services at any time by contacting our customer support team. Cancellation requests must be submitted at least 10 days before your next billing cycle to avoid being charged for the following period.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Quality Assurance:
If you are dissatisfied with the quality of our services, you may request a refund within 7 days of purchase for Tutoring program & for Assistance work, please reach out to our support team. We may ask for feedback or evidence to support your request.
- Technical Issues:
If you encounter technical issues that prevent you from accessing or using our Service, you may be eligible for a refund. Please contact our customer support team for assistance.
- Cancellation:
If you cancel your subscription within the specified timeframe, you may be eligible for a pro-rated refund for any unused portion of your subscription.
3. Refund Process
To request a refund, please contact our customer support team with details of your request. Refunds will be processed within 10 business days of approval. Refunds will be issued to the original method of payment.
4. Non-Refundable Fees
Certain fees are non-refundable, including:
- Fees for services rendered or completed.
- Fees for third-party products or services.
- Fees for services canceled outside of the specified cancellation period.